03 / THE JOURNEY

People. Networks.
Systems.

From IT support to network and systems administration. Practical experience connecting infrastructure with the people who depend on it.

01 / CURRENT POSITION

Network & Systems Administrator

Australian Pacific International College

– Present

Promoted from IT Support Engineer

Infrastructure

  • Microsoft 365 administration, licensing and staff access to SharePoint and OneDrive.
  • Windows environments, server permissions, Group Policy and shared network resources.
  • Network troubleshooting across IP addressing, cabling and connectivity.

Operations

  • User onboarding and offboarding; account creation, recovery, password resets and access changes.
  • Scheduled file and folder backups; experience with RAID 1, 5 and 10.
  • Performance monitoring, system maintenance and up-to-date environment documentation.

Impact

  • Keep staff connected to the accounts, applications and shared files they need.
  • Support day-to-day productivity through troubleshooting and clear communication.
02 / PREVIOUS POSITION

IT Support Engineer

Australian Pacific International College

–

Infrastructure

  • Windows 10/11 endpoints, peripherals and mobile devices.
  • Windows, macOS, Microsoft 365 and antivirus installation and support.

Operations

  • Phone, email and remote troubleshooting for staff and other users.
  • Resolve BSOD, driver, performance and connectivity issues; assist with OS updates.
  • Configure Outlook accounts, email backups, signatures, rules and automatic replies.

Impact

  • Help users resolve technical issues and return to their everyday work.
  • Provide practical guidance and attentive service throughout support requests.

SYSTEMS / TOOLKIT

Systems I work with.

From identity and cloud services to endpoints and the networks between them. Experience labels describe context, not proficiency scores.

Microsoft

01
  • Microsoft 365Professional Experience
  • Microsoft Entra IDFormerly Azure ADProfessional Experience
  • AzureProfessional Experience
  • ExchangeProfessional Experience
  • TeamsProfessional Experience

Infrastructure

02
  • Windows ServerProfessional Experience
  • Active DirectoryProfessional Experience
  • DNSLab / Project Experience
  • DHCPIncluded in Windows Server skill set
  • Group PolicyProfessional Experience

Networking

03
  • TCP/IPProfessional Experience
  • VLANLab / Project Experience
  • RoutingLab / Project Experience
  • SwitchingLab / Project Experience
  • OSPFLab / Project Experience
  • NATLab / Project Experience

Virtualisation

04
  • Hyper-VLab / Project Experience
  • VMware ESXiFoundational knowledge

Operations

05
  • Endpoint SupportProfessional Experience
  • Remote SupportProfessional Experience
  • BackupProfessional Experience
  • DocumentationProfessional Experience
  • TroubleshootingProfessional Experience
Detailed technical background
  • ➜ Windows 10/11: BSOD troubleshooting, updates and upgrades, performance monitoring, driver updates and RDP.
  • ➜ Windows Server 2016 and 2019: AD DS, DNS, DHCP, Group Policy and print services.
  • ➜ Microsoft 365 administration: Microsoft Entra ID, Exchange, Teams, MFA, SharePoint and personal/shared folders.
  • ➜ Windows Server deployment, configuration and administration.
  • ➜ Computer networks, routing protocols (RIP, OSPF) and switching, IP addressing, NAT, VLANs.
  • ➜ Freshdesk ticketing system.
  • ➜ Foundational knowledge of virtualisation with VMware ESXi and Hyper-V.
  • ➜ Network troubleshooting and packet analysis with Wireshark.
  • ➜ Remote support with TeamViewer, Remote Desktop Connection and Microsoft Teams.
  • ➜ Microsoft 365 applications and services: Exchange, Microsoft Entra ID, Teams and Outlook.
  • ➜ Hardware: screen, keyboard, mouse, HDD/SSD and motherboard replacement; RAM installation and replacement.

OPERATIONS / PRACTICE

Operational Strengths

Incident Ownership

Follow technical issues through investigation, user communication and resolution, with clear next steps.

Technical Communication

Explain technical problems and practical fixes in language staff can use.

Infrastructure Documentation

Maintain useful records of software, hardware, systems and environment changes.

Cross-Functional Support

Support staff with different roles and access needs across shared services and endpoints.

Problem Diagnosis

Investigate symptoms across devices, accounts and networks to narrow down the cause.

Service Continuity

Support routine maintenance, backup scheduling and reliable access to everyday services.

BEYOND TECHNOLOGY

Additional Professional Experience

Head ChefSix Ain't Seven, Sydney · Jun 2018 – Sep 2021DETAILS

Leadership, organisation and customer service in a fast-paced team environment.

  • Managed and worked closely with chefs while maintaining food safety and regulatory standards.
  • Developed menus, recipes and dishes; managed inventory, ordering and pricing.
  • Listened to customer feedback and put improvements into practice.